You can create an account by navigating to this link. Please note that by creating an account, you will be automatically enrolled in our VIP program. This means you’ll earn 10 points per $1 spent on every purchase, which you can use to receive discounts.

You can update your account information at any time by logging in and clicking “My Account” on the top right corner of the screen. You’ll also be able to access your points balance, order history and wishlist.

If you need to reset your password, please navigate to this link and submit your email address to receive a password reset email. If you don’t remember what email address you signed up with, you can reach out to us at love@analuisa.com (Mon–Fri 9a–7p EST) and we can help.

We accept payments via Abaqoos, Alipay, AmazonPay, American Express, ApplePay, Argencard, Aura, Bank Transfer, Boleto Bancario, Cabal, Cartao MercadoLivre, CashU, Cencosud, CMI, CMR Falabella, Cordial, Cordobesa, CouponPayment, Débito Banco do Brasil, Débito Bradesco, DineroMail, Diners, Discover, Dotpay, Elo, eNETS, ePlatby pro eKonto (eBanka), EPS, Finnish E-Banking, GiroPay, Hipercard, iDeal, JCB, Klarna, Lider, Magna, Mastercard, MastercardInstallments, Mistercash, Moneta, Multibanco, Nativa, OCA, OneCard, Paypal, PaypalExpress, POLi, Przelewy24, Qiwi Wallet, Russian Cash Terminal Payments, Russian Wallet Payments, SafetyPay, Servipag, Slice it, Sofortbanking, Sofortuberweisung, Tarjeta Naranja, Tarjeta Shopping, Tenpay, Transferencia Entre Contas (Bradesco), Troy, Trustly, Trustpay, UnionPay, Visa, VisaInstallments, Webmoney, WeChat, Yandex.

Domestic
All taxes are applied at check-out according to the state/province of the shipping address.

International
All duties and taxes are calculated within the final price before you complete payment. In most cases, this means you won’t have to pay extra charges upon receiving the package (but this does vary depending on the country). If you incorrectly receive a duties invoice, contact us at love@analuisa.com. Duties and taxes are non refundable.

*International order numbers begin with ‘GE’

We're here to assure you that your credit card information is safe when you're ordering from Ana Luisa. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.

Yes! You can purchase an electronic gift card by clicking here. We do not offer gift cards for international customers at this time.

Click on “Continue to Checkout” from your shopping cart and enter your code in the field that indicates “Gift card or discount code.” Be sure to click “Apply” before proceeding to the next page.

Gift cards may be applied in combination with discount codes. Please note: you can only apply one discount code per purchase.

You can add a gift note by clicking on “Add a gift note” from your shopping cart before you click “CONTINUE TO CHECKOUT.”

We don’t offer gift packaging services at this time, but you can add a Gift Box to your order and we’ll include the jewelry from your purchase inside the box.

There is no packing slip or receipt included in our packaging so there won’t be any indication of prices to your gift recipient.

We are unable to make changes or cancel orders once they’ve been placed. Our team works quickly to fulfill orders so we can get your jewelry to you as soon as possible. If you’ve entered an incorrect shipping address or need to cancel your order, please reach out immediately to love@analuisa.com. We will try our best to accommodate your request but we cannot make any guarantees.

Last Chance items are leaving our shelves soon and they won't be back! This is your last chance to shop  these styles before we make room for new designs. Please note Last Chance items are final sale, and cannot be returned or exchanged.

We are happy to issue a price adjustment for products that go on sale within 72 hours of purchasing. To request a price adjustment, please contact us at hello@analuisa.com with your order number. A refund for the price difference will be issued back to the original payment method.

We currently ship everywhere in the US, including Alaska and Hawaii, as well as Canada, Australia, Europe and a total of over 200 countries.

To find out if we ship to your country, scroll down to the bottom of the homepage and click on the flag icon at the bottom right corner. If your country is listed in the drop-down menu, you can select it to view the site in your currency. If your country is not listed, we unfortunately don't ship there yet (but hope to in the future!).

If the flag icon is not appearing, we recommend checking to make sure you're using Google Chrome as your browser.

Domestic We offer free USPS First-Class Mail (3–5 business days) on all domestic orders (no minimum order total). If you need your order sooner, you can select USPS Priority Mail (1–3 business days) for $5.99. We offer free USPS Priority Mail (1–3 business days) on domestic orders above $150.00.

International We offer free international shipping via DHL for orders above $125.

Domestic We ship orders Monday through Friday (no weekends). Orders placed with free USPS First-Class Mail should arrive in 3–5 business days. Orders placed with USPS Priority Mail (at a cost of $4.99) should arrive in 1–3 business days.

International We ship orders Monday through Friday (no weekends). All international orders are shipped via DHL and should arrive within 3–5 business days.

Please note: all shipping estimates are approximate due to COVID-19 delays. Shipping carriers are experiencing heavy volumes and we’re seeing more delays than usual (both domestic and international). You may also notice gaps and inconsistencies in your tracking information, so we apologize for the inconvenience. Thank you for your patience and understanding.

We offer shipping to P.O. boxes in the US but we are unable to guarantee delivery estimates or visibility into all tracking updates. We also cannot be held responsible for lost or misdelivered packages. Due to the uncertainty of shipping to P.O. boxes, we strongly encourage shipping to an alternative address (residential or commercial) for a better experience.

Domestic
We accept returns within 30 days of the original purchase date for unworn and undamaged items. All returned jewelry must arrive in the condition they were received along with the original tags and packaging. Failing to meet these requirements will result in a fee.

Please note that Last Chance items are final sale and cannot be returned or exchanged.

To start the return process, navigate to this link. Follow the steps to select your return item and reason for returning. You’ll be given the option to shop for a different product or receive a refund.

If you shop for a different product: Your exchange order will be created immediately and you will receive an order confirmation. We will provide a prepaid shipping label to return your item.

If you’d like a refund: We will provide a prepaid shipping label to return your item and can process your refund upon package receipt.

International
We accept returns within 30 days of the original purchase date for unworn and undamaged items. All items must arrive in the condition they were received along with the original tags and packaging. Failing to meet these requirements will result in a fee. We cannot accommodate exchanges for international customers at this time.

To start the return process, navigate to this link and click “International Customers.” Once you complete the steps and choose your preferred refund method, you will have the following options for your return label:

- Pay upfront at the drop-off location of your choice - be sure to keep your tracking info!
- Use a prepaid label generated by Ana Luisa (preferred) - we will deduct the cost of the label from your refund amount

Once we've received your package, we will process your refund and notify you via email.

Apologies for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at love@analuisa.com and our team will help.

We are so sorry to hear this! We are not responsible for lost or stolen packages after the courier has dropped them off. If your package has been marked as delivered by the shipping carrier and you haven’t received it, we suggest the following:

-Check with your neighbors and look around the vicinity of your residence. Sometimes shipping carriers leave packages in hidden locations to prevent theft.
-Verify the shipping address on your order to make sure it’s accurate.
-We kindly ask that you wait at least 3 business days to see if it turns up. Shipping carriers often mark packages as delivered preemptively due to slip-ups in operations.


If you still haven’t received your package, please contact us at love@analuisa.com and our team can assist as best as possible.

Our jewelry is made with clean, low-impact and recycled materials as much as possible. We put our zero-waste philosophy to work every day, releasing limited-run batches every Friday and saving only the best casts for larger production. We believe nothing is really lost; it's all about transformation.

All of our sterling silver pieces are made of 100% recycled metals from previously owned jewelry, industrial metals and electronics components. We use eco-brass for our gold plated pieces, and exclusively partner with jewelers using audited plating facilities. Read more about our production philosophy here.

We believe that less is more. Our packaging is reduced to the essentials and all our shipping mailers are made of 100% recycled paper.

You should receive a confirmation email shortly after you've applied. You will receive additional communication regarding the status of your application within 2–3 business days.

If you haven't received any of our emails, please check your Spam or Promotions tab in your inbox. Make sure to move our emails into your Primary Inbox to ensure this doesn't happen in the future.

For the most part, you’ll hear back on the status of your application within 2 days of applying. In some cases, we undertake an in-depth manual vetting and verification process that can take longer.

There is limited capacity in the Brand Ambassador program, and we are selective about which customers we admit. So sorry to hear your application wasn't approved. You can reapply to be a Brand Ambassador every 90 days.

Sorry to hear you're having trouble with your code. You can only use each Brand Ambassador code once. Also, Brand Ambassador discount codes do have an expiration date, so it is possible your code may be inactive or expired. If you have just received your code, take a moment to confirm that you are making a purchase using the same email address associated with the Brand Ambassador program. You can get in touch with ambassador@analuisa.com should you have further questions.

Our Brand Ambassador program is a great opportunity for our most passionate customers to receive monthly discounts, first access to new collections, and more. Brand Ambassadors go through a vetting process and receive these benefits upon approval. Our Influencer program is not associated with the Brand Ambassador program, and accessible by invitation only.

It means we’re taking more time to evaluate your profile, and where it fits among our programs. Stay tuned.

Unlike the Brand Ambassador program, all Ana Luisa customers have access to our Rewards and Referral Programs. Getting access to our Rewards and Referral program is as easy as signing up for an account. Our Rewards Program allows you to earn points a few different ways – e.g. by engaging with our brand, purchasing products, or celebrating a birthday.

As part of the program, Brand Ambassadors must complete at least 2 qualifying activities as defined in the Terms and Conditions every 90 days to maintain their Brand Ambassador status. If you believe your membership has wrongfully been put on hold, please contact ambassador@analuisa.com.

The Brand Ambassador program is free to join, and there are no fees associated with it. To maintain their status, Ambassadors must complete at least two engagement activities every 90 days.

Ambassadors maintain their status by completing at least two qualifying activities every 90 days. These types of activities include but are not limited to making a purchase, another customer using your social share code to make a purchase, or having any of your social content shared by another user.